OUR RETURNS & REFUNDS POLICY:
We understand that sometimes you just need to see things in person to be sure if it is right, so we are happy to give you a bit of time to decide! If for any reason you would like to return an item and receive a full refund minus the insured return shipping cost*, you will have a 5 day period once your package has been delivered to start the simple return process that is outlined below. Please be sure to read our Conditions For Returns and Refunds, which highlights other important information.
Please contact us at (323) 719-1912 or firstname.lastname@example.org regarding any questions about the below procedures or regarding our return policy.
TO RETURN A PURCHASE, PLEASE FOLLOW THE STEPS BELOW:
1. You will have 5 days to notify us that you would like to make a return.**
2. Email us at email@example.com with your name, the reference number of your item(s) purchased, and the invoice number.
3. We’ll send you a pre-paid, insured UPS label and a return form. You will have 3 days to drop it off at a UPS location or schedule a pick-up.
4. Return shipments must be packaged using the same materials that your item(s) arrived in, excluding exterior UPS box.***
5. You will receive your refund in 5-10 days minus the insured return shipping cost*.
CONDITIONS FOR RETURNS:
All returns must be approved by Fox & Bond prior to returning and must be shipped back using the pre-paid, insured UPS shipping label provided within 3 days of it’s receipt.
Returns are only accepted if the item(s) are received back in the original, unaltered, and same condition they were in when shipped out. Returns must be in undamaged, original, and unaltered state in order to receive a refund. Rings that have been resized are non-returnable. You may send a ring back to us for resizing at a later date if you would like to keep the option of making a return available to you. Please see our FAQs section for more information.
**The 5 day period to notify us of a return includes the day your package was delivered to the address your provided us. Returns will not be accepted after the 5 day notification period. Should you require a longer return notification period for extenuating circumstances, please contact us prior to your purchase for official approval otherwise your return will not be accepted after the 5 day period.
*** Return shipments should be sent back using the same care they were shipped out in. Please safely and securely put your item(s) in the provided Fox & Bond pouch and/or jewelry box, then in the enclosed interior white box, and lastly in a UPS express box (available at UPS locations).
Special orders that have been custom made, custom ordered, engraved, resized, and/or marked final sale, which includes all items on layaway, can not be returned or refunded.
Rings that have been resized by Fox & Bond are non-refundable and non-returnable as we believe in preserving each piece's integrity. We can not accept the return of an item that has been resized or altered by another jeweler, company, or person.
Please allow 5-10 business days once your refund was processed to show on your statement if payment was made via credit card.
*The insured return shipping costs vary based on customers location and value of item(s). You will be notified on the RMA form of the return shipping cost that will be deducted from your final refunded amount.